Ouch sounds like you have had a rough time with your local dealer,
I would go to their head office as they can't give you a price and then double it without asking or explaining the issue.

 

I did one of these on a Vauxhall Combo a few months ago.

Think I charged the customer about between 350 - 450 quid in end, that was for fitting, and also doing 3 or 4 flushes of the cooling system with TFR to get rid of all the oil. £1600 is ridiculous. With the front bumper off its relativly easy to do. Most of the cost is the clear up afterwards.

 

Did they replace anything other than the oil cooler? They should never of carried on with the work if it was higher than their iniatle estimate. Write to their head office if you having no joy with the dealership, be surprised how quickly stuff gets resolved that way. Good luck,hope you get it all sorted

 

Im sorry to hear about it.

I know the a few Vx dealers now charge £90-95phr in labour. I would check the quotation if in writing to see if it includes labour. As Corsa Dave says if they replaced anything that they havent asked you 1st dont pay for the part

 

Im sorry to hear about it.

I know the a few Vx dealers now charge £90-95phr in labour. I would check the quotation if in writing to see if it includes labour. As Corsa Dave says if they replaced anything that they havent asked you 1st dont pay for the part

How can any garage jusitfy that kinda labour rate...especially a vauxhaul dealership!

 

Hi

Thanks for the replies. The dealership are charging £80ph but they are useless. They called me on xmas eve and said "so youve got your car back then" my reply was "no you still have it!!!" what sort of garage doesnt even know they still have the car there. Ive been dealing with Vauxhall Customer Services since the whole issue started so im going to keep fighting until its resolved. The dealership have been trying to blame the issue on the local garage that i use for my services and work just because he used a differnt oil to what they woud use. I told him what they said and he was not happy. Hes done all the work on my cars and ive never had an issue. I think its just a big company trying to ruin a smaller business.

I havent had a full list of parts yet as the service manager is off until New Year. Atleast i have their courtesy car to keep hold of untill im happy the price.

Thanks for your advice.

 

Hi

Thanks for the replies. The dealership are charging £80ph but they are useless. They called me on xmas eve and said "so youve got your car back then" my reply was "no you still have it!!!" what sort of garage doesnt even know they still have the car there. Ive been dealing with Vauxhall Customer Services since the whole issue started so im going to keep fighting until its resolved. The dealership have been trying to blame the issue on the local garage that i use for my services and work just because he used a differnt oil to what they woud use. I told him what they said and he was not happy. Hes done all the work on my cars and ive never had an issue. I think its just a big company trying to ruin a smaller business.

I havent had a full list of parts yet as the service manager is off until New Year. Atleast i have their courtesy car to keep hold of untill im happy the price.

Thanks for your advice.

iirc you have to put a special oil in these new Vx's. I suppose if they havent used that then its the same as not using genuine GM parts for a service then that voids your warranty.

 

Does anyone know where I can find out how much the oil cooler and housing would be? I asked the garage for a part number and they gave me 93192557. Ive tried searching in Google but nothing comes up on any of the websites.

 

The oil is NOT an issue as long as its the same viscosity 5w30 and stipulate's
GM spec on the label,
It can be an issue if your using say 10/40 in a long life oil motor with a 20k service interval :shrug:
Not having a dig at your spanner man or pointing fingers just using as an example...

 

That PN costs £276

There are plenty 5w30 oils out there that DO NOT meet GM's specifcation

Vauxhall set the labour rate IIRC, not the dealer...

 

Labour at dealerships are a joke go to the smaller garages. When I worked for DAF as a tech I was getting like £11ph but the dealership was charging the customer £120ph con artists, I suggest a Haynes manual and Internet to learn how to do it yourself or pay a smaller garage as there cheaper.


From phippo the hippo

 

How does Vauxhall know that its not a 'GM-LL-A' spec oil then?

 

Down to the additives in the oil mate they can test it or send a sample away to be tested,

 

Or it will be stated on a garages invoice

 

Hi

Is there anywhere on the net that shows the price so i can print it off and show it to the dealer? as i know they will argue with me.

Also in my service book it says the garage used 10w40. I dont understand all the different oils. Would that cause a problem with the car?

 

Hi

Is there anywhere on the net that shows the price so i can print it off and show it to the dealer? as i know they will argue with me.

Also in my service book it says the garage used 10w40. I dont understand all the different oils. Would that cause a problem with the car?

technically oil is oil,. that is until you want it to do different things. each ar company puts there own special mix into any blend so they know its theres, in some cases this is so you buy there stuff. but in most now with all the eco stuff. the oil is specific. I have a DPF with thte wrong oil I can destroy my DPF .

 

tgheyll go to the end of timeitself to prove you wrong so you foot the bill, they offer warrenty to assert there craftsmanship yet when it fails they wont admit its there fault.

you should never have been charged that much at all, I hope you've contacted Vauxhall to let them know they have a corrupt dealership. labour charges are ridiculous too but that's not changeable.

as said the jobs rather simple, as are most jobs. I hope you haven't paid what they are asking ?

 

Hi theorangebandit

No i havent paid it yet. Ive refused to pay untill i have a full breakdown of all the parts and labour. I contacted Vauxhall who told me they quoted 2.1 hours labour if the work had been done under warranty so im interested to find out how they can justify trying to charge me 9.5 hours. Ive been trying to find the cost of the man part they quoted me but for some reason i cant find the part anywhere online.

 

So ive just had the Service Manager ring me up saying it will take a few days for him to work out all the costs. Funny how it probably only took them 2 minutes to decide the price in the first place. I will wait to hear what they come back with.

 

Best way to get prices is to phone up parts department and ask for an oil cooler for a 1.3 engine. I'm a mechanic and I know there's more to just the parts in the fianl bill . But no garage should keep your car for 4 weeks trying to do a job that takes 3 hours. Wouldn't be a bad idea to find out why they had the car so long it can't have been waiting parts the whole time. Some one likely ballesed up and covering there own arse. But wrongly trying to make you foot the bill ! I'm upset to hear that Vauxhall aren't being more pro active to deal with this problem. You may find your not the only unhappy customer