Same thing has happened to mine!!! My girlfriend keeps catching her fingers on it too. I've not even got around to changing it though, but it's going in for a service next week and I'll mention it to them. Was there any hassle with claiming on the warranty for the handle? Lol.


Sent from my iPhone using Tapatalk

 

What's more do you want it's a cut on a finger the issue has been resolved there not really to blame its wear and a very used part of the car

 

Couldn't have said it better myself - can't stand this 'blame culture' society!

Being a parent, I understand how your rationale can be influenced by the love for your little one but it seems like plenty of people could have highlighted this and prevented this!? Personally I'd be pointing the finger that way!

VX have said sorry and fixed it - sounds good enough to me.

But enough of that - hopefully your little ones ok! I'll be sure to inspect my handles tomorrow, I often let my son have a pretend drive while I'm cleaning the car. Thanks for the heads up.

 

If it has been happening for a while it probably should have been picked up on earlier to prevent this issue, although I do appreciate that it may have gone unnoticed if people didnt know it was occurring there. I don't think you can get much more than the issue fixed as at the end of the day it is a cut finger and also it may just be a wear and tear issue.

 

No hassle claiming under warranty as the car isnt 3 years old yet.

Not really sure what to expect. Especially as I wasnt the injured person.

 

For a cut finger there's nothing you can really expect. You got an apology and the door grab fixed.. I could understand if somebody chopped half of there finger off but in this case it was only a cut.

 

My girlfriend cut her hand on it too, seems to be the passenger side all the time too.
My response to her was " that's karma, not stop slamming my door!"
Hope she learnt from it lol

 

Top lad right there haha!

 

Had the same issue on mine last year, mines an. 08 so no warranty but I opened the handle out and gave the back of it a coat of my wife's clear nail varnish, just flick off any loose bits of chrome before you do it and your away,
It did the trick lol

 

I'd expect a new car at the very least

And a new finger for my daughter

 

Sounds like fair compensation there.

 

The point is I got treated better when Tesco delivered my shopping late. Never mind shaving the fingerprints off a couple of people with faulty goods.

I see it as an opportunity missed by VX. They could have sent a letter with a £25 off next service etc and appear to care about their customers.

As with supermarkets, there are plenty of other choices I can spend my hard earned with.

 

I have literally just done this this morning. Girlfriend got out of the car and didn't shut the door properly, I leaned over to pull the handle to open it to close it again and the chrome sliced quite deep into my index finger! To be honest I think VX could have spent a few extra quid on putting some better door handles in rather than cheap chrome covered ones!

 

It could, conceivably, be a manufacturing error however without knowing how widely this affects the corsa range it would be difficult to prove. The above solution with clear nail varnish sounds brilliant!

 

I have the same issue on my 11 plate.
Although its on the passenger side so its not my concern lol

 

He's 18 months mate - and loves doing the same.

Maybe the mods can make us an 'old folk corner' ahaha.

 

There's far older than me on here lol and it would be me or another admin to make new sections

 

Totally see where the OP is coming from from here. Im sure he's not hysterical over a little cut to his daughters finger, nor does he want Vx to bow down on their knees. He's not even blaming Vx as such, its about the level of customer service you get from a company that should know how to give it.

It does seem to be a common issue, and in the scheme of things, would take nothing for Vx to offer the customer a little something back to make them feel valued. We're easily pleased as customers, and what would only be a small offering from Vx (£20 off something for example) can mean the difference between feeling valued or feeling like your being mugged off.

These are ideal opportunities for Vx to build on reputation and brand value. Clearly a small issue for them, but a big issue to the customer in deciding where to put their next £10k+ investment in a vehicle.

 

But if they give £20 to every complaint (and fixed the issue foc) which is technically wear and tear)
Then they would be bust

 

Dont know how the incorrect plating of a door handle and the subsequent peeling of said plating can possibly be considered 'wear and tear'. If that were the case the drivers one, which is used far more often and still perfect would also be slicing fingers months ago!

As I pointed out it only became obvious after the event that the previous sliced fingers where also caused by this.

It makes me laugh to be considered part of the claim culture after faulty goods cause injury and I get fobbed off. I have never compared this to loosing a finger and wanting £000's. Do you think I'd be asking for opinions if that had happened?

As I said before I've made up my mind regarding this. What VX need to realise is that there are better alternatives.

 

It makes me laugh to be considered part of the claim culture after faulty goods cause injury and I get fobbed off.

They've replaced the concern and apologised but yet your still wanting more? I'd say that's exactly part of this developed culture, yes.

If they've sorted it - where's the fob?

Good customer service can stop at an apology, at least in my opinion. Sure some companies do more and that's nice of them. But that doesn't make the next company bad for not.

 

Well the drivers ones will be made exactly the same as the passenger ones it's wear on the handle

 

Tbf to vx they haven't 'fobbed you off' they fixed the problem after all.

Out of interest did you tell them you weren't happy with just replacing the handle? Don't think they'd make any extra effort if they thought you were fine with what they've done

 

Well the drivers ones will be made exactly the same as the passenger ones it's wear on the handle

Even if it is wear & tear, then a the first sign of that shouldn't be an injury!! If a customer needs to complain and make a fuss for them to do any extra it shows what they know about value of customers and how to provide good customer service. Its poor training, low wages and low moral. If the customer felt fobbed off, then he was fobbed off, he's the judge and jury of how it felt.

But if they give £20 to every complaint (and fixed the issue foc) which is technically wear and tear)
Then they would be bust

Not if that was £20 off parts, they're not giving away cash. They must have a profit margin of at least 1000% on parts so wouldn't cost them anything. And even less if it was going to net them £10K+ on the next car. Its brand value, but that would mean an investment in training staff which is a big cost.

 

I totally agree with devvo

 

If it is irrelevant to us then he shouldn't of posted a thread about it.

Sent from my GT-I9300 using Tapatalk

 

What? I simply said that good customer service depends on how the customer is made to feel, nobody else. Why would anyone think he shouldn't have posted a thread about it?

I didn't say that nobody's opinion mattered in relation to his thread, it was all relative in terms of the service he received.

I do think though, maybe with the age generally so low on here, there will be few that have actually had much experience of genuinely good customer service, so wont really know the difference, or how satisfying it can be to feel genuinely valued by a company. Or not as the case is here.

 

This is my last contribution to this thread.

To suggest it would cost vx money to offer a £20 voucher is ridiculous. I have already cancelled a service and MOT at my local main dealer because of the way vx dealt with this. Theres your £20 and more gone straight away.

I told them that I wasnt satisfied with just the part replaced and asked if they could make a goodwill gesture. They phoned back the next day and said sorry but thats it.

OK I appreciate the majority of posters think thats enough and I asked for your opinion, so I thank you for that.

It seems I'm in a minority. Perhaps not surprising on a vx centric forum, but have you seen the latest vw adverts?

JD Power manufacturers survey placed vx bottom in 2011, 26 out of 27 in 2012 and 22 out of 27 in 2013 and I can see why. At least theyre improving!!

 

^^^^That is how a company goes bust^^^^^^I think Vauxhall are probably targeting younger drivers with sportier models, as they're clearly easily pleased and its easier to fob them off with s**t service.

 

Well luckily enough I'm in the independent garage sector not main dealer and you see all sorts of bad practice and poor work but if it's corrected and a apology given then what's the issue

If a wheel had fell off with you family in the car then yeah have your say and stand your ground but in this instance I would put it down to wear and tear and think yourself lucky they replaced that part

 

Well luckily enough I'm in the independent garage sector not main dealer and you see all sorts of bad practice and poor work but if it's corrected and a apology given then what's the issue

The issue is placing every customer under the same umbrella and assuming they are all the same. By assuming everyone will be happy with a fix and an apology you are taking away from their individuality. Even a small offering can make a customer feel special, something that we all like to feel once in a while. And it's this little bit extra, that can be the difference between the customer walking away having had an overall positive experience, or a negative one.

Its often what separates the good companies from the bad, as im sure everyone will agree that its a reputation that can make or break a business. Those with the better reputation, are often the ones that go that little extra mile and go that bit beyond what is expected of them by treating their customers as individuals.

 

Buy German this wouldn't happen is the way this is going haha

So you told them you weren't satisfied? In that case you are right to be upset